Private Client Information

During this time of self-isolation or in the future for people who are not willing or able to travel, WCPS offers assessments using telehealth services.

With some types of assessments, the whole process can be done from the comfort of your home. All you need is a computer (or tablet ) with a webcam and microphone, and access to the internet.

As usual, the process begins by you phoning our office (604-730-1010) or completing our on-line referral form (click here). Our receptionist will connect with you to set up a convenient time for a WCPS staff member to call you and provide a free phone consultation.

Once the appointment dates and times have been determined, the receptionist will email you with that information and instructions on what you will need for your on-line assessment.

You will not need to purchase any software or create any accounts. We are currently using a free app called ‘Zoom’. You will need to download that app if you do not already have it. Instructions on how to do this will be included in the email along with appointment times.

We will also be more than happy to set up a trial run with you. This will allow you to ensure your computer has everything required. It will also give you a chance to get comfortable with the process prior to your appointments.

Email (info@wcpservices.com) is currently the best way to reach us if you have any questions. We look forward to working with you.

The intake appointment is a conversation with a Registered Psychologist and takes approximately 1-2 hours. The psychologist will ask you about your background, family life, medical history, educational and employment history, and of course your current situation. You are encouraged to discuss your concerns at this time.

Once the psychologist has determined what tests he/she would like you to do, you will be introduced to a psychometrist (tester). Testing is done at the same place as the intake and often takes place on the same day as the intake appointment. Depending on the type of assessment and number of tests requested, testing may take 5-10 hours and may be done over a one to three day period.

We want you to be able to perform your best, so you should get a good night’s sleep, bring your reading glasses and relax. All testing is done sitting at a table. There are NO invasive or medical procedures. You will be given a lunch break and rest breaks as needed. For the actual tests, you may be asked to repeat a sequence or fill in the blank or reproduce a certain pattern either verbally, on paper or electronically. For many people, the testing is actually fun (albeit mentally exhausting and you may need to take a good nap afterwards!). The tests results are used to give you an overview of your strengths, weakness, challenges and potential so you can put systems in place to help you move from wherever you are now, to wherever it is you want to be.

The psychologist will analyze your test results; write a comprehensive and meaningful report stating a diagnosis, if applicable, and include relevant and personal recommendations that address your issues and concerns.

Within 10-20 business days after you finish testing, you will be asked to come in for a feedback appointment. The psychologist will give you a copy of the report, summarize the findings and go over the results and recommendations with you.

Please note: Feedback appointments are not given to clients being referred by a third party for Independent Medical Examinations.

Depending on the type of assessment, the cost will be between $3700 and $6200. You will be told the cost of your assessment before you begin.

As a private or self-referred clients, you will be asked to provide a $600 deposit (credit card or e-transfer) in order to secure an appointment date.  This portion is non-refundable.  50% of the remaining balance is due at least 24 hours prior to your intake appointment.  The final 50% is due at least 24 hours prior to your feedback appointment.  Your report will not be released until this final payment is received.

Many Extended Health Care plans cover services provided by Registered Psychologists. Check with your insurance provider for details. WCPS will provide you with a receipt to submit to your insurance provider. Note: MSP of BC does not cover services provided by Registered Psychologists.

No Show/Cancellation Fees

• If a client is unable to keep his/her appointment, we require at least 48 hours notice, otherwise it will be considered a ‘no show’ and fees may apply.
• If a client cancels with more than 48 hours notice, we will deduct the costs associated with any work done up to that point from the retainer or deposit and refund the remaining balance.
• After 2 no shows or cancellations, the client will no longer be rescheduled.
• No Show fees are:
  • $200 for a missed intake or feedback appointment,
  • $400 for a missed day of testing.
• If a client chooses to discontinue the assessment, the fees are:
  • • $400 for discontinuing after an intake appointment,
    • An additional $800 for discontinuing after one day of testing.

• WCPS head office is in Vancouver at #620 – 1285 West Broadway, V6H 3X8. Our Vancouver office is easily accessible by transit. If you chose to drive, there is limited free and metered street parking as well as a pay per hour/day parkade (enter off Birch St.) in our building.     Parkade parking is $15/day and may be paid with debit, credit or coins (no bills).
• We also have a psychologist working out of Kelowna at #350 – 1855 Kirschner Road, V1Y 4N7 in the Interior of BC.
• WCPS appreciates that clients may have unique circumstances, and as such, our psychologists and psychometrists are willing to travel to sites throughout BC. To date, WCPS has conducted assessments in 100 Mile House, Burns Lake, Campbell River, Comox, Fort St. John, Kamloops, Metro Vancouver, Nanaimo, Parksville, Pemberton, Port Alberni, Powell River, Prince George, Prince Rupert, Squamish, Terrace, Victoria and Whistler, Williams Lake to name a few.
• When an assessment is conducted outside one of our catchment areas, fees will be somewhat higher to reflect travel costs.